Reseting your Password
When you forget your login details.
In the event that you forget your password, you can reset your password from two locations :
If you forgot your password during login, you can reset your password in the login window.
Step 1: Press Forgot Password
From the login window, press the blue Forgot Password located at the bottom left.
Step 2: Enter your email address
On the password reset screen, enter your email address and press the blue SEND RESET INSTRUCTIONS button. If the email provided is a valid account, you will receive email instructions to reset your password.
Step 3: Check your inbox
Check your email inbox for the instructions. If you couldn't find the email in your inbox, be sure to check the spam or junk folder.
Step 4: Follow the instructions
The email will contain instructions on how to reset your account password.
Step 5: Reset your password
You will have to choose a new password in order to regain access to your account. Note that passwords need to be at least 6 characters long.
Remember to keep your account password safe and secure. Do not share it with anyone. respond.io will never ask for your password.
If you would like to change your account password while you are already logged in, you can do so from the user profile page.
Step 1: Navigate to the Personal Settings
From the navigation menu, press on Settings.
Step 2: Change your password
Type in the new password that you would like to change to
Step 3: Confirm your password
To verify your password, you will need to retype your password.
Step 4: Save your changes
Press the blue SAVE PROFILE button to save the changes you made to the password.
Remember to keep your account password safe and secure. Do not share it with anyone. respond.io will never ask for your password.
Last modified 1yr ago