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360Dialog WhatsApp

Connecting a 360Dialog WhatsApp API account to chat with customers over Whatsapp.

360Dialog WhatsApp API is run as a Managed Service. You can request an account here or Contact Us for questions.
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360Dialog is an API provider that works directly with WhatsApp. It provides businesses with purchase phone numbers and WhatsApp Official API accounts.
This 360Dialog WhatsApp API integration lets you respond to WhatsApp messages directly from respond.io platform.
This channel has a limited 24-hour messaging window due to WhatsApp regulations. 
Find out more here!
Click here to learn more on the WhatsApp Business API Account Activation Process by 360dialog!
Connecting 360Dialog WhatsApp API
Step 1: Navigate to Channel Settings
From Settings Module, navigate to the menu item, Channels
Step 2: Add Channel
Press Add Channel and choose WhatsApp. Select 360Dialog on the second step
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Step 3: Sign in to 360Dialog Hub
Sign in with your user credentials and get your API key. You may refer to this guide on how to do so.
Step 4: Fill in the required information
Add the WhatsApp Enabled Number and the API key from 360Dialog Hub
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Step 5: Complete the setup at respond.io
Press DONE to complete the setup
Once you completed the setup, any messages sent to your 360Dialog WhatsApp Number will now be received in your Space.
Channel Configuration
360Dialog WhatsApp channel can be configured with a unique channel name
Step 1: Navigate to Channel Settings
From Settings Module, navigate to the menu item, Channels
Step 2: Locate the 360Dialog WhatsApp channel
Once you have located the 360Dialog WhatsApp channel, press Configure
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Step 3: Make the necessary configuration
You can configure the following:
Channel name - Name used internally to identify the account
Important: As for the other details, take extra note while updating as it might fail to receive messages from your 360Dialog WhatsApp account. 
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Step 4: Update the configuration
Press Done to update the channel configuration
Managing WhatsApp Business API Profile
If there is a need to make a change or check your WhatsApp Business API Profile, it can be done in the respond.io platform. 
Step 1: Navigate to Channel Settings
From Settings Module, navigate to the menu item, Channels
Step 2: Locate the 360Dialog WhatsApp channel
Once you have located the 360Dialog WhatsApp channel, press Profile
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Step 3: Sync Profile
If the profile hasn't been synced, press Sync Profile to obtain the latest WhatsApp Business Profile information from WhatsApp
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Step 4: Make necessary changes 
You may edit the information as needed.
Fields
Description
Profile Photo
Image shown as the profile picture of the WhatsApp Business Account An image size of 640x640 is recommended.
About
Text to display in your profile's About section The max length for the string is 139 characters.
Address
Address of the business. Maximum of 256 characters.
Description
Description of the business. Maximum of 256 characters.
Email
Email address (in valid email format) to contact the business. Maximum of 128 characters.
Vertical
Industry of the business. Must be one of these accepted values:
Automotive
Beauty, Spa and Salon
Clothing and Apparel
Education
Entertainment
Event Planning and Service
Finance and Banking
Food and Grocery
Public Service
Hotel and Lodging
Medical and Health
Non-profit
Professional Services
Shopping and Retail
Travel and Transportation
Restaurant
Other
The business vertical cannot be set back to an empty value after it is created.
Website
URLs (including http:// or https://) associated with the business (e.g., website, Facebook Page, Instagram). Maximum of 2 websites with a maximum of 256 characters each.
Step 5: Save changes
Review the information and press SAVE when it is ready. 
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Managing WhatsApp Message Templates
Before sending a Template Message to a contact at respond.io platform, please ensure you did the following :
- Have an approved message templates in 360dialog
- Synced the message templates to respond.io platform
Syncing Message Templates
Step 1: Navigate to Channel Settings
From Settings Module, navigate to the menu item, Channels
Step 2: Locate the 360Dialog WhatsApp channel
Once you have located the 360Dialog WhatsApp channel, press Templates
Step 3: Sync Templates
Press Sync Templates to begin the syncing process.  
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Step 4: Syncing Completed When the synchronisation has completed, the message templates will be listed with their corresponding status and last synced date time will be updated. Rejection reason will be displayed underneath the rejected message template.
Status
Description
Submitted
The message template is submitted and pending for approval.
Approved
The message template is approved and can be sent to contacts.
Rejected
The message template is rejected and cannot be used.
You may use the search and filter at the top right corner of listing to find your templates easier!
Submitting Message Template
Step 1: Navigate to Channel Settings
From Settings Module, navigate to the menu item, Channels
Step 2: Locate the 360Dialog WhatsApp channel
Once you have located the 360Dialog WhatsApp channel, press Templates
Step 3: Submit Template
Press Submit Template to submit a Message Template for approval
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Step 4: Fill in the required information 
Fill in the information needed to create a new template
Field
Description
Name
Name can only contain lowercase alphanumeric characters and underscores ( _ )
Category
The category of which the message template belongs to.
Language
The language that the template is written in.
Step 5: Start building the message
Build the message by filling in the necessary components and check out the message on the preview section. 
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Building Block
Description
Header
The Header is optional and serves as the title or header of your template. It supports the following: 
Text 
Image
Video
Document
*Respond.io Platform accepts uploads up to 20MB in size
Body
The Body should contain the most important text of your template. Only text is supported.You may use markdown to format the content of this block
Footer
The Footer only supports text and can be used to provide less relevant information in your template message
Button
The button adds interactivity to your templates. There are two main types.
Quick Reply Button
Used for getting quick answers from your client
Max 3 Quick Reply Buttons per Template
Each Quick Reply cannot have more than 20 characters
Call to Action Button
Used to send your client to a Website or call a Phone Number
Max one URL and Phone Number per Template
URL can have a parameter for personalisation
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Step 6: Providing sample value
This is only applicable if you have included any parameters in your message template content. 
Providing sample values to the parameter in the message template will assist the review to understand the message you are trying to send to your contacts
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You may use Dynamic Variables to fill in the message template parameter. 
Important Links
Message guidelines by WhatsApp​
Troubleshooting
Having trouble with the channel? Contact us here!

Fields	Description
Profile Photo	Image shown as the profile picture of the WhatsApp Business Account An image size of 640x640 is recommended.
About	Text to display in your profile's About section The max length for the string is 139 characters.
Address	Address of the business. Maximum of 256 characters.
Description	Description of the business. Maximum of 256 characters.
Email	Email address (in valid email format) to contact the business. Maximum of 128 characters.
Vertical	Industry of the business. Must be one of these accepted values: `Automotive` `Beauty, Spa and Salon` `Clothing and Apparel` `Education` `Entertainment` `Event Planning and Service` `Finance and Banking` `Food and Grocery` `Public Service` `Hotel and Lodging` `Medical and Health` `Non-profit` `Professional Services` `Shopping and Retail` `Travel and Transportation` `Restaurant` `Other` The business vertical cannot be set back to an empty value after it is created.
Website	URLs (including `http://` or `https://`) associated with the business (e.g., website, Facebook Page, Instagram). Maximum of 2 websites with a maximum of 256 characters each.

Status	Description
Submitted	The message template is submitted and pending for approval.
Approved	The message template is approved and can be sent to contacts.
Rejected	The message template is rejected and cannot be used.

Field	Description
Name	Name can only contain lowercase alphanumeric characters and underscores ( _ )
Category	The category of which the message template belongs to.
Language	The language that the template is written in.

Building Block	Description
Header	The Header is optional and serves as the title or header of your template. It supports the following: Text Image Video Document *Respond.io Platform accepts uploads up to 20MB in size
Body	The Body should contain the most important text of your template. Only text is supported.You may use markdown to format the content of this block
Footer	The Footer only supports text and can be used to provide less relevant information in your template message
Button	The button adds interactivity to your templates. There are two main types. Quick Reply Button Used for getting quick answers from your client Max 3 Quick Reply Buttons per Template Each Quick Reply cannot have more than 20 characters Call to Action Button Used to send your client to a Website or call a Phone Number Max one URL and Phone Number per Template URL can have a parameter for personalisation

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Last modified 6mo ago