Telegram
Connecting a Telegram Bot to chat with customers over Telegram.
Telegram is a cloud-based instant messaging and voice over IP service developed by Telegram Messenger LLP. This Telegram Bot integration lets you respond to messages directly from our platform.
Step 1: Navigate to Channel Settings
From Settings Module, navigate to the menu item, Channels
Step 2: Add Channel
Press Add Channel and choose Telegram. The Connecting Telegram dialog should open up.
Step 4: Connecting to a bot
Send the command
/mybots and select the bot to connect.Step 5: Get API Token
Select API Token from the menu options and add the API token to the corresponding field at respond.io platform
Step 6: Complete the setup at respond.io
Press DONE to complete the setup
Once you completed the setup, any messages sent to your Telegram account will now be received in your Space.
Telegram channel can be configured with a unique channel name
Step 1: Navigate to Channel Settings
From Settings Module, navigate to the menu item, Channels
Step 2: Locate the Telegram channel
Once you have located the Telegram channel, press Configure
IMAGES
Step 3: Make the necessary configuration
You can configure the following:
- Channel name - Name used internally to identify the account
Important: As for the other details, take extra note while updating as it might fail to receive messages from your Telegram account.
Step 4: Update the configuration
Press Done to update the channel configuration
Telegram bot rules say contacts must message you first before you can message them back. You can share your QR code or t.me link with your Audience.
Yes, but the maximum file size for a Telegram bot to download is 20 MB. If the Contact sent a video bigger than 20 MB, the file cannot be downloaded by the bot.
If you have lost your Telegram Bot token for some reason or if your existing token has been compromised, you can use the token command to generate a new one.
/token
Last modified 10mo ago