LINE
Connecting a LINE Official Account to chat with customers over LINE.
To connect LINE, a LINE Official Account is required. Read our guide to create a LINE Official Account
LINE is a popular messaging app in Asia, with over 800 million users. This LINE Official Account integration lets you respond to messages directly from our platform.
Limitation: LINE desktop app doesn't support Quick Replies
If you do not have a LINE Official account, proceed with Creating the LINE Official Account.
If you have a LINE Official account, proceed with Configuring the LINE Official Account.
Step 2: Create LINE official account
Press Create LINE official account and fill up the required information
Once you have your LINE Official Account ready, you may start configuring LINE Official Account
Step 1: Sign in
Using your LINE account credentials, sign in to the LINE Official Accounts Platform
Step 2: Enable Messaging API
Navigate to Settings and select Messaging API from the side navigation menu. Press Enable Messaging API.
Step 3: Link or Register a Developer Account
Use your LINE account to link or register a Developer account.
Step 4: Choose a Provider
Enter a Provider name or Select an existing Provider
Step 5: Fill in the necessary information
Enter the link to your business's Privacy Policy and Terms of Use. However, this step is optional and you may skip it if you don't have the information to provide.
Step 6: Save changes
Press OK to save changes
You will need the Channel info to connect your LINE Official account to
Step 7: Enable Webhook
Navigate to Response Settings. Enable Webhooks in Detailed setting section.
Once you have configured your LINE Official account, you are ready to connect your LINE Official account with respond.io platform.
Please make sure you have created and configured a LINE Official account before proceeding to this step.
In order to connect to a LINE Official account, you will require the following:-
- LINE Channel ID
- LINE Channel Secret
- LINE Channel Access
- Webhook URL provided by respond.io platform
Step 1: Navigate to Channel Settings
From Settings Module, navigate to the menu item, Channels
Step 2: Add Channel
Press Add Channel and choose LINE. The Connecting Telegram dialog should open up.
Step 3: Sign in to LINE Offical Accounts Platform
Using your LINE account credentials, sign in to the LINE Official Accounts Platform
Step 4: Navigate to Messaging API
Navigate to Settings and select Messaging API from the side navigation menu.
Step 5: Add Channel ID and channel Secret
From the LINE Official Account Platform, add the Channel ID and Channel Secret to the corresponding fields at respond.io platform
Step 6: Follow through the instructions
After you have filled in both values, follow through the instructions by pressing NEXT.
Step 6: Follow through the instructions
After you have filled in both values, follow through the instructions by pressing NEXT.
Step 7: Set Webhook URL
You will be provided with a Webhook URL at respond.io platform. Add the value to LINE Official Accounts Platform and save it.
Step 8: Complete the setup at respond.io
Press DONE to complete the setup
Once you completed the setup, any messages sent to your LINE Official Account will now be received in your Workspace.
LINE channel can be configured with a unique channel name
Step 1: Navigate to Channel Settings
From Settings Module, navigate to the menu item, Channels
Step 2: Locate the LINE channel
Once you have located the LINE channel, press Configure
Step 3: Make the necessary configuration
You can configure the following:
- Channel name - Name used internally to identify the account
Important: As for the other details, take extra note while updating as it might fail to receive messages from your LINE Official Account.
Step 4: Update the configuration
Press Done to update the channel configuration
To connect a LINE channel a LINE Official Account is required. You can create a LINE Official Account here.
LINE Official Accounts are free to create. However, the Free plan has a messaging limit of 500 or 1000 messages depending on the region. LINE provides two additional paid plans, Light and Standard. You can learn more about the plans here.
You can purchase a Premium ID for $12.00 (Yearly).
LINE rules say contacts must message you first before you can message them back. You can share your QR code or line.me link with your Audience.
A flex message can be sent out with DialogFlow custom payload response, however, the message will not be shown on the platform, you can upvote our feature request here.
Last modified 10mo ago