Setting Up 360Dialog WhatsApp
360Dialog WhatsApp API is run as a Managed Service. You can request an account here or Contact Us for questions.
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360Dialog is an API provider that works directly with WhatsApp. It provides businesses with purchase phone numbers and WhatsApp Official API accounts.
This 360Dialog WhatsApp API integration lets you respond to WhatsApp messages directly from respond.io platform.
This channel has a limited 24-hour messaging window due to WhatsApp regulations. Find out more here!

Connecting 360Dialog WhatsApp API

Once the account is approved, one of our success managers will connect the channel to your account for you.

Channel Configuration

360Dialog WhatsApp channel can be configured with a unique: - Channel Name - Greeting Message
Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels
Step 2: Locate the 360Dialog WhatsApp channel Once you have located the 360Dialog WhatsApp channel, press Configure
Step 3: Make the necessary configuration You can configure the following:
    Channel Name - Name used internally to identify the account
    Greeting Message - This message is the first message sent to contact when they message you through 360Dialog WhatsApp.
Important: As for the other details, take extra note while updating as it might fail to receive messages from your 360Dialog WhatsApp account.
Step 4: Update the configuration Press Done to update the channel configuration

Managing WhatsApp Message Templates

Before sending a Template Message to a contact at YesHello platform, please ensure you did the following: - Submitted the message template for approval - Added the approved message template to space

Submitting Message Template for Approval

If you do not have an approved message template or would like to submit a new message template, please refer to the following guide.
As of now, 360Dialog only supports the submission of Message Templates via API. This process will require some technical resources and it is advisable to get some technical assistance while doing this.
Step 1: Download Postman Download the API client using this link and complete setup. You may skip this step if you have downloaded Postman.
Step 2: Add a request Press on + button as highlighted in the screenshot below and an empty request form will appear
Step 3: Configure the request Change the request type to POST and add the following request URL
post
https://waba.messagepipe.io
/v1/configs/templates
Step 4: Add Headers to the request Select the Headers tab and add the parameters described above
Step 5: Add the following payload Select the Body tab and choose raw format. Paste the following text to the text field.
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{
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"name": "template_name",
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"category": "ACCOUNT_UPDATE",
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"language": "en",
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"components": [
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{
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"type": "BODY",
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"text": "template_text"
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}
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]
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}
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Please make sure you have filled up the following parameters with the relevant information
Parameters
Description
name
The name used to identify your template message
category
The category of which this template message is categorized
language
The language of which this template message is described in
text
The text content of the template message
Step 6: Send the Request Submit the request and you should receive the following response if it is successfully submitted
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{
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"category": "ACCOUNT_UPDATE",
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"components": [
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{
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"text": "template_text",
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"type": "BODY"
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}
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],
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"language": "en",
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"name": "template_name",
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"namespace": "xxxxxxxx_xxxx_xxxx_xxxx_xxxxxxxxxxxx",
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"rejected_reason": null,
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"status": "submitted"
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}
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Detailed instruction for submitting Template Messages for approval are available in the 360Dialog Documentation.

Checking for Submission Status

Step 1: Download Postman Download the API clients using this link and complete setup. You may skip this step if you have downloaded Postman.
Step 2: Add a request Press on βž• button as highlighted in the screenshot below and an empty request form will appear
Step 3: Configure the request Change the request type to GET and add the following request URL
get
https://waba.messagepipe.io
/v1/configs/templates
Step 4: Add Headers to the request Select the Headers tab and add the parameters described above
Step 5: Send the Request Submit the request and you should receive the following response if it is successfully submitted.
All your submitted templates will be listed in the response along with the submission status. If you need to resubmit, please repeat this step.
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{
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"count": 3,
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"filters": {
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},
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"limit": 1000,
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"offset": 0,
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"sort": [
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"id"
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],
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"total": 3,
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"waba_templates": [
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{
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"category": "ACCOUNT_UPDATE",
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"components": [
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{
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"text": "Thank you for your request. \nAs Facebook closes the conversation after 24hours we cannot reach out to you anymore besides this template. \nIf you like to get in contact with us again and revoke the conversation please just click on one of the buttons and we get back to you.",
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"type": "BODY"
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}
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],
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"language": "en",
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"name": "test_1",
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"namespace": "xxxxxxxx_xxxx_xxxx_xxxx_xxxxxxxxxxxx",
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"rejected_reason": "NONE",
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"status": "APPROVED"
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},
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{
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"category": "TICKET_UPDATE",
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"components": [
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{
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"text": "Thank you for reaching out to us. We are looking into your request and get back to you.",
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"type": "BODY"
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}
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],
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"language": "en",
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"name": "test_2",
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"namespace": "xxxxxxxx_xxxx_xxxx_xxxx_xxxxxxxxxxxx",
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"rejected_reason": "NONE",
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"status": "APPROVED"
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},
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{
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"category": "TICKET_UPDATE",
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"components": [
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{
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"text": "Hello {{1}}! This is a test message, setup with API version {{2}}",
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"type": "BODY"
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}
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],
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"language": "en",
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"name": "test_3",
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"namespace": "xxxxxxxx_xxxx_xxxx_xxxx_xxxxxxxxxxxx",
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"rejected_reason": "NONE",
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"status": "APPROVED"
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}
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]
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}
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Adding the Approved WhatsApp Message Template to the Space

Once your Message Template has been approved on 360Dialog, you may proceed to add the message template on the YesHello platform.
Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channels
Step 2: Locate the 360Dialog WhatsApp channel Once you have located the 360Dialog WhatsApp channel, press Templates
Step 3: Fill in the required information
Fields
Type
Description
Template Name
Text
A name used to identify the template
Template Content
Text
The message template approved by WhatsApp and to be sent to the contact
Template ID
Text
The unique identifier provided by the WhatsApp Partner API
Category
Single select
In which category does this template belong to. Refer here for list of categories.
Language
Single select
In which language this template is written in
Step 4: Save changes Review the information and press SAVE when it is ready.
Important Links Message guidelines by WhatsApp​

Troubleshooting

Having trouble with the channel? Contact us here!
Last modified 1yr ago