Using the 360 Hub, you will be able to manage and track all your WhatsApp Business Account information including activation status updates, namespaces, phone numbers and API Keys.
1. Getting Access to the 360 Client Hub
After submitting your first WhatsApp Business Account through the WhatsApp Business Account Submission form, you will receive an email invite asking you to create a new password for your newly created account. Click on Create Password and follow the instructions.
This is the Homescreen of the 360 Client Hub. Here you will be able to track all your WhatsApp Business Account numbers. When you first log into the Hub you will see your Whatsapp Account in DRAFT status.
Accessing information about each number for your account:
Each number connected to your account can be seen in a folder like this:
By clicking on
(on the top right corner) you will get an overall view of the complete status of the account:
WABA Account and Phone Number Statuses:
All statuses of both WABA Account and Phone Number will turn green when the number is active and running. At this point, the Generate API Key button will become available.
you can access and review more information about the account and number like:
WABA Account External ID
IVR and Number Registration Preference
WABA Channel External ID
This information is view only. For inquires to change any information please contact us at [email protected]
3. WABA Account and Phone Number statuses
Once your account has been submited to Facebook, there are three steps that must must be completed (turn green) by you for your phone number to be connected with WhatsApp. These are:
After the number is successfully registered you will be able to retrieve your D360-API-KEY in the Hub. Both the Whatsapp Account and Number should now be displayed in green colour (Connected).
If you require support at any stage you can contact [email protected] or ask your referring Partner. Remember, when you have submitted an account you can log into the Hub and see the status of the submission.