360Dialog is another WhatsApp API Partner that provides API for connecting WhatsApp.
In addition to providing SMS, 360Dialog is also an API provider that works directly with WhatsApp. It provides businesses with purchase phone numbers and WhatsApp Official API accounts.
This 360Dialog WhatsApp API integration lets you respond to WhatsApp messages directly from our platform.
The 360Dialog WhatsApp Channel has a 24 hour messaging window. Once a WhatsApp User messages your WhatsApp Business Account, you will have 24 hours to reply.
After 24 hours no reply will be possible unless you use a Template.
Once the account is approved, one of our success managers will connect the channel to your account for you.
Every 360Dialog WhatsApp channel connected can be configured with a unique:
1. Navigate to Settings > Channel Settings.
2. Find the 360Dialog channel to configure.
3. Press the blue Configure button.
4. Configure the channel.
5. Press Done.
Before sending a message template to a contact, the message template has to be submitted and approved by WhatsApp.
1. Navigate to Settings > Channels 2. Select the WhatsApp 360Dialog channel and press 'TEMPLATES' 3. Press 'ADD NEW TEMPLATES'
4. Fill in the required information
A name used to identify the template
The message template approved by WhatsApp and to be sent to the contact
The unique identifier provided by the WhatsApp Partner API
In which category does this template belong to. Refer here for list of categories.
In which language this template is written in
5. Review the information and press 'SAVE' when it is ready.
Still having trouble with the channel? Contact us here!