WhatsApp

Connecting a WhatsApp Business API to chat with customers over WhatsApp.

WhatsApp is a cross-platform messaging and Voice over IP service owned by Facebook. As of February 2019, WhatsApp has over 1.5 billion active users in over 180 countries.

The WhatsApp Ecosystem

Due to the popularity of WhatsApp, many people are using different versions of the application for various purposes. The standard WhatsApp is commonly used for personal purposes, while both WhatsApp Business and WhatsApp Business API can be used for official company operations.

WhatsApp does not allow companies to connect directly to their WhatsApp Business API or create business accounts on their own. To create a WhatsApp Business API account you'll need to apply through a WhatsApp Partner.

Once a WhatsApp Partner has approved and provisioned your WhatsApp Business API account with a phone number you may connect it to the YesHello platform and manage WhatsApp messages just like any other channel.

WhatsApp Providers

We are integrated with the following WhatsApp Channel Providers.

Provider

Use Case

Pricing Model

Billing Cycle

Min Monthly Charge

Session^ Messages Included

Connect^^ Existing WhatsApp Number

API Account Application

​360Dialog​

Production

Per Month

Monthly

$50

Unlimited

YES

​Sign Up​

​Twilio​

Production

Per Message

Monthly

< $1

None

NO

​Sign Up​

​MessageBird​

Production

Message Bundle

Annually

$50

15,000/day*

YES

​Sign Up​

​Vonage​

Production

Active Users

Enterprise

Enterprise

N/A

NO

​Sign Up​

​Chat API​

Testing Only

Per Month

Monthly

$39

6,000/day

YES

​Sign Up​

^ WhatsApp API has a Session Messaging Window of 24 hrs. Companies must reply to customers within 24 hrs to send a Session Message. Otherwise a Template Message must be used.

^^ Some providers allow connecting their WhatsApp API to your current WhatsApp number. Others will require you to purchase/rent numbers from them.

*MessageBirds cheapest plan includes 15,000 Session Messages, subscription is billed annually.

Chat API is not an Official WhatsApp Partner. Chat API should only be used as a temporary solution while you are waiting for Official WhatsApp API account approval.