Here is some quick tips on how to respond to your contacts in a more efficient and productive manner.
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The Messages module is where you can view all your conversations with your contacts and interact with them when necessary. You can access this module from the left navigation menu.
Receiving New Messages
New messages will appear on the contact list of the Message module (highlighted in red). New contacts will be unassigned by default. When the platform receives messages from new contacts, the conversation will be queued in the default view, New.
Replying to a contact
When the platform receives new messages from a new contact, the contact will be marked as PENDING and unassigned by default.
A user can compose and send new messages from the text box on the bottom of the message history. Simply click into the message area (highlighted in red) and start typing.
Here are some useful tips when responding to your contacts :
Use emojis for friendly messages
You can include 😄, 👍, 🌟 or many other emojis in your messages.
Make use of snippets to reply faster
Snippets are message templates that can be used to reply to your contacts.