Gmail

Connect YesHello to Gmail or Gsuite account and start receiving emails on the platform

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To connect Gmail, a Gmail or Gmail for Business account is required. Read more here on how to create the account

Gmail is a free email service developed by Google. Users can access Gmail on the web and using third-party programs that synchronize email content through POP or IMAP protocols.

This feature is still currently in BETA release and undergoing verification by Google Cloud team. You might be presented with "The app isn't verified" during the connection process.

Connecting Gmail

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channelsβ€Œ

Step 2: Add Channel Press Add Channel and choose Gmail. The Connecting Gmail dialog should open up.β€‹β€‹β€Œ

Step 3: Press Connect with Google button You will be directed to sign in with your desired Google account

Step 4: Review the account and Create Channel Once you have signed in with the desired Google account, the dialog will show the Gmail account and press Create Channel to confirm.

Once you completed the setup, any emails sent to your Gmail will now be received in your Space.

If you encounter errors when connecting to Gmail, please ensure that you have enabled cookies and pop up in your browser!

Channel Configuration

Gmail channel can be configured with a unique: - Channel Name

In replies to Gmail contacts, a default signature and branding will be included in the email. This can be hidden in the Configure Gmail dialog. Note: The ability to hide the respond.io branding is only available to organizations with subscriptions.

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channelsβ€Œ

Step 2: Locate the Gmail channel Once you have located the Gmail channel, press Configureβ€‹β€Œ

Step 3: Make the necessary configuration You can configure the following:β€Œ

  • Channel Name - Name used internally to identify the account

  • Hide signature in reply - Option to hide the default signature in replies to your Gmail contacts

  • Hide YesHello branding in reply - Option to hide the YesHello branding in replies to your Gmail contacts (Available to organizations with subscriptions)

Step 4: Update the configuration Press Done to update the channel configurationβ€Œ

Troubleshoot

Step 1: Navigate to Channel Settings From Settings Module, navigate to the menu item, Channelsβ€Œ

Step 2: Locate the Gmail channel Once you have located the Gmail channel, press TROUBLESHOOTβ€‹β€Œ

Step 3: Follow through the instructions

Having trouble with the channel? Contact us here!