The messaging medium connected to the platform to receive and send messages from contacts. For example, Facebook Messenger can be connected to YesHello as one of the messaging channels to engage with your contacts.
Contacts are people who have interacted with the messaging channels connected to the platform. Their contact profile is created when they send their first message through any connected messaging channels.
Space is referred to as a workspace for the users to perform tasks such as responding to contacts, viewing the dashboard, creating broadcasts, configuring the space and etc.
Surveys are best used to quickly and automatically collect information from a large volume of your contacts. By sending surveys are able to collect and record qualitative data as well as save important information as custom fields.
A manual attribute to group the contacts on the platform. Tags can be added to contacts via automation or manual tagging. In addition to that, it can be used to filter contacts and create contact views.
A group of users that shares a common goal in the workforce.