πŸ‘‹ Welcome

Welcome to the YesHello Knowledge Base and here you can find some handy guides to use the platform.

What is YesHello?

YesHello is your team inbox for WhatsApp. YesHello is a business messaging platform that makes it easier for your team to manage customer messages in WhatsApp by giving every team member their own separate login. YesHello allows customers to message you via WhatsApp (and various other messaging channels) and provides a 360Β° view to every team member in your company.

We want to help you better manage your contacts and conversations from WhatsApp (and various other channels) and make it easier for you and your team to respond to your contacts in a more efficient way. The platform also provides a way for you to collaborate with your teammates.

Features

​πŸ“₯ Shared Team Inbox

By having a shared team inbox, you can collaborate with your teammates and respond to your contacts lightning fast. This way, you and your teammates can co-operate on conversations and deliver amazing customer experiences, faster.

β€‹πŸŒŽ 360Β° Customer View

No more logging into multiple platforms. Now you can find all your customer chats in one place. No matter the channel, you are able to find a single story for every customer from a single source. With custom fields and tags, it will be easier to achieve your customer segmentation needs.

​

βš™οΈ Chat Automation

Less work, more messages for a more productive workforce. Create workflows to help your teammates better manage their efforts into resolving customer issues.

β€‹πŸš— Respond on the Go

With YesHello mobile, you can respond to your customers on your mobile device at your own convenience. YesHello mobile has the features for you to perform the necessary tasks so that you can just work on the go.

Try it out!

The best way to discover the platform is to try it out yourself. Whether you are thinking of connecting a business messaging app to the platform or create a Web Chat Widget from scratch, get started with the YesHello Platform for free with the following guide.

If you already have a Space on the platform, you can brush up on the platform navigation and some of our features here: